Returns & Exchanges
At Trade Secrets, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items in original, unopened condition can be returned within 30 days of purchase.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing